Travelodge gave us keys to other people's rooms twice in a week

'We were given keys to occupied hotel rooms twice'6 hours agoShareSaveAdd as preferred on GoogleLauren StanleyLondonBBCWhen John Nowell walked into his hotel room, it was already occupied by a guest taking a showerA group of hotel guests have said they were given keys to other people's rooms twice in one week at a Travelodge branch in Newham, east London.John Nowell, who was part of a corporate group staying at the hotel, told the BBC that his key card allowed him into a room where the occupant was in the middle of a shower.Separately, Nowell's colleague reported "hearing voices" inside their allocated room and decided to return to reception before entering. Travelodge said staff were being retrained on security. Last month, Travelodge CEO Jo Boydell apologised for similar incidents across the chain and said: "We're working really really hard to make sure that we get this right going forwards."Nowell contacted BBC Your Voice to explain what had happened at the Excel Travelodge, where he was booked to stay for a week whilst working with his team as a lighting technician at Excel."I checked in, was given a key card for a room, went up to the room, went in, could immediately see there was somebody else's possessions on the bed and I could hear that somebody was in the shower," he said."I immediately walked back out the room, shut the door, went down to reception."Despite Travelodge's promises to fix issues around key card security, customers are still reporting problems at the hotel chainReception staff at the hotel were apologetic, Nowell said, but they could not explain how the incident had happened. Nowell said the manager explained it was a mixture of "human error" and a recently installed new card system. Nowell said he had read about people accessing occupied rooms at Travelodge branches, which were reported after Travelodge staff gave an attacker a key to a woman's room in...