Rains in UAE: Banks say some of their ATMs and branches may not be available

Banks in the UAE have warned customers that some of their services may not be available following the heavy rains witnessed this week.

Lenders said their branches and automated teller machines (ATMs) could be affected due to the downpours over the past few days, advising customers to use mobile apps and online services instead.

All UAE emirates – Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah and others – received heavy rainfall this week, especially on Wednesday and Thursday.

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“Current weather conditions may affect access to select Emirates NBD branches, business banking centres and ATMs. We recommend using ENBD X and businessOnline for your banking needs and checking Google Maps or our website for updated operating locations before visiting,” the Dubai’s largest bank said in a statement on its website.

In an advisory notice, the UAE’s largest bank, FAB, said on its website that due to adverse weather conditions, “a few of our branches may not be open” or may offer reduced services.

“Our mobile app, call centre, and ATM/CDM machines are available. You can access most mobile and internet banking services,” it said.

Dubai Islamic Bank also said that some of its services will not be available due to adverse weather.

“To ensure the safety and wellbeing of our customers and staff, some of our branches, ATMs, and service centres will not be available due to adverse weather conditions. You can continue accessing safe and secure DIB alt online banking or the DIB alt mobile app for your banking needs,” the Shariah-compliant lender said in a statement sent to its customers.

Commercial Bank of Dubai said its customers can manage their banking needs through its mobile and online services.

“Weather keeping you indoors? Don’t worry – your banking needs are covered. You can stay comfortable at home and manage your finances effortlessly with our personal or i-Business mobile banking,” it said.