Cisco exec Liz Centoni admits adopting AI across large companies is 'painful'
Cisco's chief customer experience officer, Liz Centoni, described AI adoption as "surgery without the drugs," highlighting its difficulty. Cisco learned that simply adding AI to existing workflows didn't solve core issues, leading them to implement intelligent routing for support cases, achieving an 88% first-time correct engineer assignment rate.المصدر: Times of India | Source: Times of India
ملاحظة تحريرية | Editorial Note: نُشر هذا المقال في الأصل بواسطة Times of India. خبر (Khabr) هي منصة إعلامية أردنية مرخّصة تعمل بالذكاء الاصطناعي. نضيف قيمة تحريرية من خلال: تحليل ذكي للأخبار، ملخصات تلقائية، رواية صوتية بالذكاء الاصطناعي، ترجمة متعددة اللغات، وتدقيق الحقائق. هدفنا جعل الأخبار أكثر وضوحاً وسهولةً للقارئ العربي.
This article was originally published by Times of India. Khabr is a licensed Jordanian AI-powered news platform (Registration #82086). We add editorial value through: AI-powered news analysis, automated summaries, AI audio narration, multi-language translation (Arabic, English, French, Turkish), and AI fact-checking. Our mission is to make news more accessible and understandable for Arabic-speaking audiences worldwide.
